PRIVACY POLICY

Thank you for accessing the Reno-Tahoe Mobile RV Repair Website (“Site”). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any web site other than www.rtmrr.com, to which the Site links or that links to the Site.

SCOPE

This notice applies to all users of  Reno-Tahoe Mobile RV Repair's services and products.

This notice also governs  Reno-Tahoe Mobile RV Repair's other collections of personal data in connection with its services. For example, we may collect contact information of individuals who book service on behalf of others; personal data of those who start but do not complete applications for services or to be mechanics; or other personal data in connection with our mapping technology and features.

All those subject to this notice are referred to as "you" or "users" in this notice.  

 For Guest Users: The personal data of those who request or receive service via partner websites or apps, or arranged by other account owners (collectively “Guest Users”) is used solely to provide such service, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “Information use and disclosure” below. Guest User personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account. This specifically includes Guest Users who receive services or delivery of goods ordered by third parties, or who receive services or delivery of goods ordered by friends, family members or others. To submit questions, comments or complaints regarding Guest User data, or to submit requests regarding such data, please contact us.

1. Information Collection

We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

• help make the Site easier for you to use by not having to enter information more than once

• help you quickly find information, products, and services

• help us create content that is most relevant to you

• alert you to new information, products, and services that we offer

• enhance your safety

• enable communications between users

• aid in research and development

• assist in legal proceedings
   

(a) Booking Services. Before using certain parts of the Site or booking services, you must complete an online registration form. During the service booking process, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your service order, to communicate with you about your service order and the Site, and for internal marketing purposes. If we encounter a problem when processing your service order, your personal information may be used to contact you.

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including, but not limited to the following: to register for a contest or sweepstakes; to request us to notify you of new service options, products, or to sign up for email newsletters and special offers. Your participation in a contest or sweepstakes is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest and sweepstakes winners and to award prizes. We may post on the Site the names and cities of contest and sweepstakes winners. By entering a contest or sweepstakes, you may be opting in to receive our email newsletter and special offers and this will be disclosed in the official rules governing the contest or sweepstakes.

(c) Demographic Data. We may collect demographic data about users, including through user surveys. We may also receive demographic data about users from third parties.
 

(d) Photos and Videos: We collect the data submitted by users when they contact customer support via videoconferencing tools, provide ratings or compliments for other users, book services online, or otherwise contact  Reno-Tahoe Mobile RV Repair. This may include photographs or other recordings collected by users, including audio or video recordings (such as from dashcams or cell phones) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with Reno-Tahoe Mobile RV Repair.

Reno-Tahoe Mobile RV Repair may combine the data collected from these sources with other data in its possession.

(e) Legal Proceedings and Requirements. We may use personal data to investigate or address claims or disputes relating to use of  Reno-Tahoe Mobile RV Repair's services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

We perform the above activities on the grounds that they are necessary for purposes of  Reno-Tahoe Mobile RV Repair's legitimate interests in investigating and responding to claims and disputes relating to use of Reno-Tahoe Mobile RV Repair's services and features, and/or necessary for compliance with applicable legal requirements.

(f) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

(g) Age. We will never knowingly request or collect personal information from any person under 18 years of age without prior verifiable parental consent. If you are under 18 years old please do not provide your information on our website. If we become aware that an individual is under the age of 18 and has submitted any information to  Reno-Tahoe Mobile RV Repair for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

2. INFORMATION USE AND DISCLOSURE 

(a) Internal Use. We use your personal information to process your service order and provide you with customer service. We may internally use your personal information to improve the Site’s content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site. In order to facilitate such use and the other use described in this Section 2, we may share your information with affiliates.

(b) Communications with You. We will use your personal information to communicate with you about the Site and your requested service order and deliveries. Also, we may send emails for reasons such as to register for a contest or sweepstakes; to notify you of new service options, products, or to sign up for email newsletters and special offers. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about your service request orders that you choose to place, you cannot opt out of receiving emails related to your service request orders.

(c) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:

(i) We sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.

(ii) Similarly, to help you book services and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)

(iii) We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.

(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

(v) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

(vi) We may publicly disclose the name, city, and state of the contest and sweepstakes winners.

3. DATA SECURITY

The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

4. OPT OUT/CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by telephoning, or emailing your request.

Please do not email your credit-card number or other sensitive information.

California Consumer Privacy Act of 2018 (“CCPA”).

If you are a California resident, you may submit your deletion or access requests by contacting us.

5. OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION

As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to book a service request or to ask questions. When someone calls, we will ask only for the personal information we need in order to book a service or to answer the question. When we need to store information (such as credit card information), we will enter it into our database through SSL encryption and it will be stored in a database in an encrypted form. (See the Data Security section above for more information). There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn’t discuss or try to predict all of those methods or uses. We will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

6. UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us.

Effective May 1st, 2024